> ## Documentation Index > Fetch the complete documentation index at: https://docs.ticketspotapp.com/llms.txt > Use this file to discover all available pages before exploring further. # Event email delivery and engagement analytics > Track event email delivery and engagement, inspect failures, review scheduled reminders, and export email activity in Ticket Spot. Open **Analytics**, choose an event or occurrence, and select **Email**. The report heading is **Attendee Engagement**. Set the range before comparing results. Screenshots use illustrative data; no messages were sent or reminders run for this documentation. ## Delivery and engagement The top cards show **Delivery Rate**, **Open Rate**, and **Bounce Rate**. Delivery rate is delivered divided by sent; open rate is opened divided by delivered; bounce rate is hard bounces divided by sent. Counts represent tracked attendee engagement, and the overall totals deduplicate attendees across message types rather than simply adding every type’s count. Attendee Engagement shows delivery, opens, bounces, and recommendations. **Insights & Recommendations** can highlight delivery failures, unopened messages, strong or weak open rates, and spam complaints. **View failed emails** opens a review dialog. A **Resend** shortcut leads toward campaign management; it does not send directly from the insight card. Review the campaign and recipients before sending. If that shortcut does not open the expected page in your installation, use the event’s **Email Communication** section. Email insights with follow-up and failed-email review controls. The **Engagement Funnel** follows **Sent → Delivered → Opened** and shows drop-offs. Funnel percentages are relative to sent, so its Opened percentage can differ from the Open Rate card, which uses delivered as its denominator. The engagement funnel shows delivery and open drop-offs. ## Performance by Message Type The three message-type cards are **New Order**, **Event Reminders**, and **Post Event**. Each can show sent/delivered/opened statistics or a scheduled-reminder state. A pending or scheduled reminder takes precedence over earlier statistics for that type. Compare new-order, event-reminder, and post-event message performance. A scheduled card shows its date, time, timezone, estimated attendee count, and state, including overdue or completed/sent information when applicable. Scheduled reminders show their timing, timezone, and attendee count. **Force Run Now** opens a confirmation for an existing scheduled reminder. Confirming runs that reminder immediately. **Force Send Now**, shown where there is no scheduled reminder/activity for the reminder or post-event type, opens a separate confirmation that creates a reminder and sends the campaign to eligible attendees. These actions send real email when confirmed; they are not preview controls. Review the Force Run confirmation before running a scheduled reminder. Force Send confirms immediate delivery to eligible attendees. ## Detailed Activity Log Search by attendee name, email, subject, or event title. Filter **All Trigger Types** to New Order, Event Reminder, or Post Event, and filter **All Statuses** to Sent, Delivered, Opened, Hard Bounce, or Spam Complaint. The filters narrow the returned activity records; they do not recalculate the summary cards. Columns show **Event**, **Recipient**, **Subject**, **Message Type**, and **Engagement Status**, including the latest status timestamp. Sort the columns and use the twenty-row pagination. The visible status menu does not contain a separate Clicked option. Search, filter, sort, and export the detailed email activity log. ## Review failed emails Choose **View failed emails** or the failed-delivery insight action. **Fix Failed Emails** lists hard bounces and spam complaints with the latest recorded date/time. Use **Copy All** or the per-row copy control to copy addresses. **Edit** opens the attendee record where you can correct an address when appropriate; it does not resend the failed email. Review failed addresses and spam complaints before changing attendee records or messaging again. ## Export and empty states The activity table’s **Export CSV** sends the selected **message type** and the report’s range. It does **not** apply the table’s search or status filter. The top **Export CSV** exports the event/range without the table’s message-type selection. Neither export is limited to the visible twenty-row page. The CSV includes event, recipient, subject, campaign/message type, latest status and time, plus available sent, delivered, opened, clicked, bounced, and spam-complaint timestamps. A report without activity can return an empty result. If messages are scheduled but not sent, scheduled cards can still appear while engagement is empty. For delivery setup and translated subject/content defaults, see [Email Communication](/event-management/email-communication) and [Multilingual communications](/branding-and-design/multilingual-communications). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.