> ## Documentation Index > Fetch the complete documentation index at: https://docs.ticketspotapp.com/llms.txt > Use this file to discover all available pages before exploring further. # View and Manage Attendee Orders > Open an attendee order in Ticket Spot to review totals, tickets, add-ons and installments, resend confirmations, refund tickets, or transfer a booking. From an event's **Attendees** page, open the row's three-dot menu and choose **View Order**. You can also open **View Attendee → View Order**. The order link appears when the registration has a linked order. ## Read the order summary **Order Information** shows the event date and time, order ID, purchase date, and an order badge. Use the financial totals and individual attendee/payment records to check a refund or transfer; the **Successful** header badge alone does not establish the current payment or refund outcome. Order Information with Email Tickets, Cancel and Refund, and Transfer to Another Event highlighted | Field | What it shows | | - | - | | **Event** | The booked date/time or occurrence, using the event's timezone; all-day, multi-session, time-slot, and Date TBD events display their corresponding date format. | | **Order ID / Purchased Date** | The booking reference and when it was purchased. | | **Total Sale** | The sales amount recorded for this order. | | **Discount** | Recorded discount; a promo-code name appears when available. | | **Net** | The order's recorded total. | | **Tax / Refunds / Disputes** | Recorded tax, refunds, and lost-dispute amounts. | ## Every order action | Control | How to use it | | - | - | | **Activity Log** | Review recorded actions and updates for the attendee context. Select **Back to Attendee Information** to return to that attendee. | | **View Shopify Order** | Opens the linked order in Shopify admin when Shopify order information is available. You need access to that store. | | **View Event** | Opens the event associated with the order. | | **Email Tickets** | Opens **Send Order Confirmation** for all attendees in the order. [Review recipients and resend tickets](./email-and-sms-delivery#email-tickets-for-an-order). | | **Cancel and Refund** | Opens the cancellation/refund options. It may be absent when a return has already been processed. [Choose cancellation or refund](./refunds-and-cancellations). | | **Transfer to Another Event** | Select another live event, the occurrence if required, and a target ticket for every attendee. [Transfer the order](./transfers-and-ticket-changes). | | Attendee card's person icon | Opens that attendee's contact information, questions, notes, and communication history. | | **Change Ticket Type** | Changes the selected attendee's ticket type within the event. [Change a ticket](./transfers-and-ticket-changes#change-a-ticket-type-within-the-same-event). | Use the **X** at the top right to close the drawer. Scroll inside it to reach the attendee cards and any additional sections. ## Attendees in the order Each attendee card shows their name, ticket type, ticket indicator, and displayed ticket price. Use the person icon to open the individual record, or **Change Ticket Type** to choose another ticket for that attendee. Review the financial summary for the actual order totals; changing a ticket type does not reprice the order. Attendee card in Order Information with the person icon and Change Ticket Type highlighted Orders containing group tickets can display a **Contains … Group Tickets** badge. For issuing a group ticket and its members, use a booking rather than changing a single attendee into a group ticket. ## Add-ons When the order includes add-ons, the **Add-ons** section separates them from the main event's attendees. Each card can show the add-on event, attendee, selected occurrence, ticket type, and price, or **Included** for an included add-on. * Select a linked add-on title or its person icon to open the add-on attendee. * Use **Main Event** to return to the main booking's attendee. * Older orders can show **Not assigned** when an add-on exists but has no linked attendee. In that case there is no attendee shortcut to open. See [Event Add-ons](../event-management/event-add-ons) for setup. ## Payment installments For an order with a saved installment schedule, **Payment Installments** shows how many installments are paid, the remaining balance, and each payment's description, amount, due or paid date, and **Paid**, **Pending**, **Overdue**, or **Failed** status. A completed schedule shows **All installments paid in full**. This order section is a summary. Use the attendee list's installment/payment control for available payment-management actions, described in [Payment Installments](../event-management/installment-payments#collect-a-due-installment). Review scheduled payments individually before a cancellation; the bulk refund workflow does not accept installment tickets. ## Related attendee tools For contact changes, question answers, and notes, see [Viewing Attendee Details](./viewing-attendee-details). For CSV reconciliation, use [Export Attendee Data](./export-attendees-and-check-in-data). For the list's filters, status changes, printing, and removal controls, see [Managing Attendees](./managing-attendees). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.