> ## Documentation Index > Fetch the complete documentation index at: https://docs.ticketspotapp.com/llms.txt > Use this file to discover all available pages before exploring further. # Manage payments, renewals and upgrades > Update a saved card, pay an installment early, renew a membership, or review an eligible ticket or membership change in your attendee portal. Open **My Passes**, select a ticket or membership, and find **Payments** in its details. Your organizer controls which actions are available. The secure checkout uses the organizer's name and branding. These screenshots use synthetic bookings and Stripe test cards. Amounts are examples. ## Update a payment method Select **Update payment method** on your booking or membership. Enter the card, accept the saved-card authorization, and select **Save payment method**. Updating a card takes no payment. For an installment agreement, it replaces the card used for its remaining payments. Saved-card update showing zero charged today and the save-card consent Wait for **Payment method updated**. Your installment progress and remaining balance do not change when you save a card. Payment method updated with the confirmation circled ## Pay an installment early or recover a failed payment The Payments card shows **1/3**, **2/3**, or **3/3 installments paid**, the remaining balance, and each accepted due date. New automatic agreements charge your saved card on or after those dates. You can pay the next unpaid installment early when the organizer allows it. Older manual agreements keep their original collection mode. Select **Pay installment X of Y**, review the amount, enter the card and accept the authorization, then pay. You can also use this action after a declined payment or when your bank requires authentication. Only the next unpaid installment is offered. Early installment checkout with the amount due today circled Return to the portal to check the progress. A payment already made early is skipped by its scheduled collection. Saving or replacing a card does not itself settle an installment. Attendee portal showing three of three installments paid and Paid in full When the final installment settles, the usual **New Order** email provides the ticket PDF, receipt and QR code, subject to any required approval. See [installment payments](/event-management/installment-payments) for the organizer's charge controls and payment filters. ## Renew or upgrade a membership Open **Memberships → View Membership → Payments**. Select **Renew \[membership name]** and review the term dates and full renewal price. An early renewal adds a term after your current expiry; an expired membership starts its new term when renewed. This is a one-time renewal payment. Membership renewal checkout showing its term dates and the renewal amount circled Your member number, QR code and visit history remain the same. The purchased term's visit allowance becomes available when that term starts. Renewing early does not reset the visits used in your current term. For an enabled **Membership Upgrade**, choose an eligible plan under **Upgrade or transfer** and select **Review change**. An upgrade charges the prorated price difference for the current term. Its expiry and visit history stay the same; the new plan must provide at least the existing visit allowance. Membership upgrade checkout showing the prorated amount due A renewal or upgrade confirmation includes the updated membership PDF. Lifetime memberships do not need renewal. Upgrades need host review when a future renewal term is already purchased. ## Upgrade a ticket or transfer to another event For an eligible fully paid booking, choose an option under **Upgrade or transfer**, then select **Review change**. The checkout credits the paid ticket value and shows the remaining price difference. Review the destination before confirming. Ticket upgrade checkout showing only the price difference due A transfer at an equal or lower price can show **\$0.00 → Confirm change**. It does not issue a refund. Once the change is complete, your confirmation contains the updated ticket PDF and QR code. Event transfer checkout showing zero due and Confirm change Self-service changes currently support Stripe card payments and standard fixed-price individual tickets. Changes involving marketplace settlement, seats, groups, series, time slots, special access rules, taxes, discounts or extra fees require a host quote. Pending balances, refunded or disputed orders and checked-in tickets also require review. Existing [Cancel or Transfer](/attendee-portal/cancel-transfer-event) requests remain available separately where enabled. ## If a payment needs attention A declined card leaves the booking unpaid. Correct the card details or use another card in the same checkout. If prompted, complete your bank's authentication. Card decline message circled in the secure checkout If payment succeeds but updating the booking is interrupted, the checkout says **Payment received** and offers **Finish booking update**. Resume that action to finish using the existing payment. Contact the host with the reference if review is still needed. Paid booking update pending message and Finish booking update button Closing the window keeps **Resume \[action]** in the portal. Use **Cancel this action** to release an unpaid action. An uncompleted action expires after 30 minutes. A processing or paid payment is reconciled instead of being cancelled. Only one payment action can be open for a booking or membership at a time. **Open payment in a new tab** is available if the embedded checkout cannot open your bank's confirmation. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.