> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ticketspotapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Prepare check-in and run your event

> Prepare your team, test ticket scanning, plan for offline check-in, and choose the on-site sales tools your event needs.

Start with your team and one successful ticket scan. Then prepare any offline, box-office, printing, or kiosk workflows your event needs.

## Before guests arrive

1. [Invite your team](/team/invite-team-roles) and assign the role each person needs. Confirm they can open the correct site and event.
2. [Install the mobile app](/mobile-app/mobile-app-overview), sign in, and select the intended occurrence. Check device connectivity and camera access.
3. Review [site check-in settings](/site-settings/mobile-check-in) so staff understand whether a scan admits one attendee or eligible attendees in an order.
4. [Scan a test ticket](/mobile-app/mobile-check-in) and review its recorded result. Use a booking reserved for testing because a successful scan records admission.
5. If connectivity may drop, [download attendees on each device](/mobile-app/offline-check-in) and plan how staff will handle unknown tickets and synchronization.

Offline devices cannot immediately share scans. Follow the offline guide's limitations for duplicate entry, re-entry, time restrictions, memberships, and checkpoints.

## Choose your on-site tools

| What you need | Setup and verification |
| - | - |
| Sell tickets at the door | [Box-office sales with Square POS or cash](/on-site/box-office-pos) |
| Hand guests a printed QR ticket | [Star or Boca ticket printing](/on-site/ticket-printing) |
| Let guests check themselves in | [Self check-in kiosk](/on-site/self-check-in-kiosk) |
| Redeem several included experiences with one ticket | [Ticket checkpoints](/on-site/ticket-checkpoints) |

Each tool has its own prerequisites. Complete its test before event day, including payment and ticket delivery where applicable.

## During and after the event

Use [attendee details on mobile](/mobile-app/attendee-details) to resolve a booking question. Reconnect offline devices and confirm queued scans have synchronized, reviewing any rejected uploads.

Review [attendance reports](/analytics/check-in-analytics) and [export attendee, check-in, or financial data](/attendee-management/export-attendees-and-check-in-data) for the intended event and occurrence. For a guest who cannot find their ticket, use [delivery troubleshooting](/attendee-management/email-and-sms-delivery#troubleshoot-a-missing-ticket-confirmation).


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