> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ticketspotapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Find help with setup, bookings, and tickets

> Resolve common event publishing, website widget, Shopify setup, checkout, ticket delivery, and check-in problems.

Choose the symptom you can see. If you are still setting up, use [your website guide](/plugins/website-setup) or the [launch checklist](/getting-started/launch-checklist) to check the full journey.

## My event is missing from the website

Confirm the correct workspace and event, then check its saved status and the actual public website. Review privacy, dates, ticket sales windows, availability, and widget filters. Saving a draft or changing Ticket Spot's status does not complete every storefront publishing step.

* [Event publishing controls](/event-management/manage-events#publish-event)
* [Which events a widget includes](/branding-and-design/filters)
* [Shopify product and template troubleshooting](/plugins/shopify-ticket-selector#troubleshooting)

## The widget is blank or does not appear

Follow the installation instructions for [WordPress](/plugins/connect-wordpress), [Squarespace](/plugins/connect-squarespace), or [another website](/plugins/embed-on-your-website). Check the published page and confirm that the platform allows the required code. For Wix, check [widget setup and publication](/plugins/connect-wix).

## Shopify dates, seats, or questions are missing

Check both parts of [Ticket Selector setup](/plugins/shopify-ticket-selector): the app block in the product template and that template's assignment to the linked product. Use the [Shopify FAQ](/plugins/shopify-ticketing-faq) for dates, inventory, waitlists, and template problems.

## Guests cannot complete a booking

Read the message shown at checkout. Check the selected date, ticket sales window, event and ticket capacity, quantity rules, required questions, and access or membership restrictions. For a payment problem, identify [which platform or provider processes the purchase](/account/get-paid#choose-the-correct-payment-workflow) and check its connection and status.

Use [ticket setup](/event-management/ticket-setup), [capacity rules](/event-management/ticket-capacity), and [plan availability](/account/feature-reference) to check the configured offer. For Shopify, follow [purchase verification and troubleshooting](/plugins/shopify-ticket-selector#verify-the-complete-purchase).

## An attendee did not receive their tickets

Find the order and attendee, confirm their contact information, and inspect recorded delivery activity before sending another confirmation. Follow [missing ticket confirmation troubleshooting](/attendee-management/email-and-sms-delivery#troubleshoot-a-missing-ticket-confirmation), including the recipient scope of a resend.

If you bought a ticket, use [ticket-holder help](/attendee-portal/viewing-your-tickets) or [contact your event host](/attendee-portal/contact-host).

## A ticket will not scan

Check the selected event or occurrence, the ticket's admission rules, and the scanner's result. Use [mobile scanning guidance](/mobile-app/mobile-check-in). If the device is offline, review [download and synchronization requirements](/mobile-app/offline-check-in); newer bookings may not be on that device.

## I cannot find a setting or feature

The editor changes with the event type, saved state, recurring-series scope, plan, and role. See [why an event-editor step may be missing](/event-management/create-event-overview#why-a-step-may-be-missing), then check the [feature reference](/account/feature-reference) and [team roles](/team/invite-team-roles).

For allowance and usage questions, see [plans, billing, and usage](/account/billing-and-plans). For translation, see the [language and locale FAQ](/getting-started/language-and-locale-faq).

## Contact support

Email [support@ticketspotapp.com](mailto:support@ticketspotapp.com) with your website platform, event or order reference, the page where the problem occurs, the exact message, and what you expected. Include a screenshot with payment details, credentials, and private attendee information concealed.


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