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Choose the symptom you can see. If you are still setting up, use your website guide or the launch checklist to check the full journey.

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My event is missing from the website

Confirm the correct workspace and event, then check its saved status and the actual public website. Review privacy, dates, ticket sales windows, availability, and widget filters. Saving a draft or changing Ticket Spot’s status does not complete every storefront publishing step.

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The widget is blank or does not appear

Follow the installation instructions for WordPress, Squarespace, or another website. Check the published page and confirm that the platform allows the required code. For Wix, check widget setup and publication.

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Shopify dates, seats, or questions are missing

Check both parts of Ticket Selector setup: the app block in the product template and that template’s assignment to the linked product. Use the Shopify FAQ for dates, inventory, waitlists, and template problems.

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Guests cannot complete a booking

Read the message shown at checkout. Check the selected date, ticket sales window, event and ticket capacity, quantity rules, required questions, and access or membership restrictions. For a payment problem, identify which platform or provider processes the purchase and check its connection and status. Use ticket setup, capacity rules, and plan availability to check the configured offer. For Shopify, follow purchase verification and troubleshooting.

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An attendee did not receive their tickets

Find the order and attendee, confirm their contact information, and inspect recorded delivery activity before sending another confirmation. Follow missing ticket confirmation troubleshooting, including the recipient scope of a resend. If you bought a ticket, use ticket-holder help or contact your event host.

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A ticket will not scan

Check the selected event or occurrence, the ticket’s admission rules, and the scanner’s result. Use mobile scanning guidance. If the device is offline, review download and synchronization requirements; newer bookings may not be on that device.

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I cannot find a setting or feature

The editor changes with the event type, saved state, recurring-series scope, plan, and role. See why an event-editor step may be missing, then check the feature reference and team roles. For allowance and usage questions, see plans, billing, and usage. For translation, see the language and locale FAQ.

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Contact support

Email support@ticketspotapp.com with your website platform, event or order reference, the page where the problem occurs, the exact message, and what you expected. Include a screenshot with payment details, credentials, and private attendee information concealed.