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Start with the platform that processes your customer’s purchase. Complete its payment setup before selling paid tickets, then check a completed test booking in Ticket Spot and that platform or provider.

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Choose the correct payment workflow

Free RSVP does not charge a payment method. For paid checkout, availability depends on the selected provider, account, platform, and plan. The processor controls payment eligibility and payout timing. If you are unsure which route you installed, open your actual public page and follow the launch checklist.

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Connect a Payment Provider

  1. Log in to your Ticket Spot account, open Account in the top navigation, and select Get Paid from the dropdown menu.
  2. Payment Settings opens on its Payment tab, allowing you to connect a payment provider — such as Stripe, Square, or PayPal to start receiving payments for your events.
  3. Click Connect Stripe (or your preferred provider, such as Square, PayPal) and follow the on-screen instructions to complete the setup.
After setup, confirm the provider shows as connected and check a completed test purchase in both Ticket Spot and the provider dashboard. Review payout timing and any outstanding verification requirements in the provider account.
Payment Settings with the Payment and Installments tabs circled above a connected Stripe test account

Payment Settings separates provider connections in Payment from collection rules in Installments.

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Connected-provider controls

Get Paid shows the connected provider. For Square, choose the location used for payments; this Demo account is connected to its test location. Merchant details are concealed.

Get Paid shows the connected provider. For Square, choose the location used for payments; this Demo account is connected to its test location. Merchant details are concealed.

The controls shown after connection depend on the provider and its account status: Disconnect removes the selected provider connection. Marketplace sites offer Stripe onboarding. A payment-method switch does not guarantee that method is available to every buyer; the provider also determines eligibility.

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Installment payments

  • Reusable plans are configured in Installment Plans and assigned in Event → Installment Plan. Templates support equal splits or percentages, with a deadline before the event and a calculated date when installments stop being offered.
  • Installment tickets require Stripe card checkout. Business includes manual collection; Business Plus and Platform add automatic collection and optional retry days in Payment Settings → Installments.
Subscription charges, processor fees, organizer-configured service fees, and marketplace commissions are separate. Review the checkout breakdown and actual provider settlement rather than assuming the ticket’s face value is the net payout.