Ticket Spot plans, billing, and usage

Choose a plan for the ticket volume and features your site needs. Your Billing screen shows the current subscription, available upgrades, and the price you will be charged.

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When tickets count toward your monthly allowance

Tickets count in the calendar month they are issued, when the purchase or registration is processed. The event date and the attendee’s check-in date do not determine the month. Usage is shared across the events on the selected site. For example, if you issue 600 tickets in October for events in November and December, all 600 count toward October’s allowance. On a Professional plan with 500 included attendees, that is 100 above the included monthly allowance, assuming no other October usage. You need additional ticket-pack capacity or a plan with a higher allowance to cover that volume. Those tickets do not count again when the events take place or when attendees check in. Each issued attendee registration counts, rather than each order. An order containing four individual attendee tickets uses four places in the allowance. Free registrations and attendees added manually also count when issued. The included allowance renews each calendar month, even if you pay for your subscription annually. Unused monthly allowance does not carry over; purchased ticket-pack credits have their own balance and expiry. The subscription renewal date shown beside your plan is separate from this monthly usage count.

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Check your current monthly usage

Sign in as the site owner or an admin and select the site whose allowance you want to check.

1. Open Events and find the Current plan card beside the event list.
2. Click the card’s heading or usage message to open Usage & Add-Ons. The card still opens the detailed numbers when it says Usage is within plan limits.
3. In ATTENDEES, read Used this cycle, Remaining, and Available Now.
4. To compare plans or buy capacity, use Manage plan on the Events card or Add Ticket Pack in the usage dialog.

For a 500-attendee allowance with 320 used and no packs, Remaining and Available Now are both 180. With 100 unused pack credits, Remaining is still 180 and Available Now is 280. Monthly plan capacity is used before ticket-pack credits.

View the full Usage & Add-Ons dialog

Use this dialog to check your subscription allowance. The Events sales summary and Analytics reports have their own date and event filters, so they are not the place to read your remaining plan capacity. If a just-completed registration is not reflected yet, refresh the dashboard after it has finished processing.

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Plan overview

Annual billing is also available; review the total and billing period before subscribing. Platform pricing and capacity are arranged for the deployment and require an annual commitment. Existing platform-specific or legacy subscriptions may show different terms in their billing screen. Basic Brand identity—your logo and shared brand colors—is included on every plan. Advanced design controls, branding removal, custom domains, and other features have their own plan requirements. See the complete feature comparison.

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Choose or change a plan

1. Open Events → Current plan → Manage plan to go to Billing.
2. Review your current plan and usage.
3. Select the monthly or annual billing option and the plan you need.
4. Review the price, billing period, allowances, and confirmation before subscribing.
5. After checkout, return to Billing and verify the displayed plan and allowance.

For a platform-managed subscription, complete billing in the platform flow shown to you. Use the current checkout amount as the authority for what you will pay.

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Capacity and ticket packs

Monthly account capacity is separate from the number of tickets available for an individual event. Increasing a ticket’s quantity does not increase your subscription allowance. Check usage before opening a large sale, and use the ticket-pack options shown in Billing when you need additional capacity. Email and SMS allowances are separate from ticket capacity. Review message usage before sending campaigns or enabling multiple reminders. When packs are active, Your Active Packs shows remaining balances, the supported maximum ticket price, active packs, and the next expiry. Purchased reserved seats also show their remaining balance and expiration.

Example Ticket Pack

SMS Packs and credit rules

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Payments, fees, and support

The subscription pays for Ticket Spot access. Payment-provider charges, any organizer-configured ticket fees, and marketplace commission are separate concepts; inspect the checkout breakdown and your provider account. See payment setup and ticket fee controls. Email support is available on all plans. Business+ includes priority support, and Platform includes a dedicated account manager. Contact Ticket Spot support for account-specific billing questions.

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Seating and extra volume

Business includes 250 reserved-seat credits per month; Business+ includes 500. Seating allowance is distinct from overall ticket capacity and the number of seats drawn on a chart. Paid plans offer ticket packs for additional volume; Business and Business+ also offer SMS packs and seating-credit options. Review the pack terms shown at purchase. Each reserved-seat ticket needs attendee capacity and a reserved-seat credit. A seat consumes a credit when assigned or blocked for an event; browsing and temporary holds are free. Refunds and releases do not restore credits. Reusing the same seat at the same event uses no extra credit, while separate performances count separately. Plan credits renew monthly, and purchased credits last 365 days across events.

Reserved-seat credit rules