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Open Settings → Mobile Check-in to choose what happens after a ticket scan. The two automatic check-in controls require Business or higher.
Settings → Mobile Check-in controls whether a scan checks in an entire order or one attendee.

Settings → Mobile Check-in controls whether a scan checks in an entire order or one attendee.

Step 1: Log in to your Ticket Spot account and click on the Settings tab from the top navigation bar. Step 2: Select Mobile Check-in from the left sidebar to open the check-in settings page. Step 3: Set the two automatic check-in switches for your door workflow. They are separate switches. Step 4: After choosing your check-in method, click the Save button in the top-right corner to apply your changes. After saving, a confirmation message will appear to show that your check-in site settings have been successfully updated. Keep order-level automatic check-in off when people in the same order may arrive separately. Before opening the doors, test your chosen settings with a demo order and confirm which attendee records change.

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Best Practices

  • Choose the right mode based on how your attendees typically arrive (groups vs. individuals).
  • Test your check-in method before the event using a sample ticket.
  • Train your staff so they understand whether you’re using group check-in or individual check-in.
  • Use a device with a reliable camera for faster and smoother scanning during entry.