Mobile Check-in

The Mobile Check-in settings help you manage how attendees are checked in when their tickets are scanned at the event. You can choose to check in an entire order with a single scan or check in each attendee individually. These options give you flexibility to match your check-in process with the size of your event and how your guests typically arrive. Let’s get started 🚀 Step 1: Log in to your Ticket Spot account and click on the Site Settings tab from the top navigation bar.

Step 2: Select Mobile Check-in from the left sidebar to open the check-in settings page.

Step 3: Select your preferred check-in method. You can choose to check in an entire order with one scan or check in each attendee individually.

Option	Description	Example
Auto Check-in Entire Order on Scan	Checks all the tickets in order when you scan any one ticket.	A family or group arrives together. One scan checks everyone in.
Auto Check-in Individual Attendee on Scan	Checks in one attendee at a time. Each ticket must be scanned separately.	Helpful when you need to verify each attendee individually.

Step 4: After choosing your check-in method, click the Save button in the top-right corner to apply your changes.

After saving, a confirmation message will appear to show that your check-in site settings have been successfully updated.

Best Practices

Choose the right mode based on how your attendees typically arrive (groups vs. individuals).
Test your check-in method before the event using a sample ticket.
Train your staff so they understand whether you’re using group check-in or individual check-in.
Use a device with a reliable camera for faster and smoother scanning during entry.

Getting started

Event Management

Integrations

Attendee Portal

Attendee Management

Branding and Design

Analytics

Mobile App

Account

Team

Site Settings

Plugins

Best Practices

​Best Practices

Best Practices