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Open Events, find the event, and open its Attendees page. This page combines financial statistics, the attendee list, registration filters, and event-day tools. Available actions depend on your team role and event setup. For actions inside the drawers, use attendee details, answers and notes, order details, refunds and cancellations, transfers and ticket changes, or email and SMS delivery.

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Dashboard statistics

The six cards summarize the current attendee results. Changing the attendee filters refreshes the statistics as well as the list.
Attendee financial cards with Total Sales, Net, and Disputes / Refunds highlighted

The attendee dashboard shows six financial statistics in the event's currency.

These are financial cards, not counts of arrivals. Use the Checked In status filter and the result count to review checked-in attendees. Use Analytics for broader reporting. Financial cards are hidden from Support Manager accounts.

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Re-calculate Totals

If the recorded dashboard totals need rebuilding after attendee changes, select Re-calculate Totals above the table. This requests a background recalculation for the event. Allow it to finish, then refresh the view and check the current filters. It does not submit a refund or change ticket prices.

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Search and filter attendees

Current attendee table and filters, with More filters and Answer Filters circled

Search and combine filters above the list. Attendee identity is concealed in this example.

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More filters

More filters panel with missing check-in responses, Fully paid, and Email not sent highlighted

Additional filters cover check-in responses, payment, waitlist conversion, communication, and order details.

  • Missing required check-in responses: find attendees whose required check-in questions still need answers.
  • Fully paid: restrict results by payment completion.
  • Waitlist notified and Purchased from waitlist: find invitees and waitlist conversions.
  • Email not sent and SMS not sent: find records matching the corresponding communication condition.
  • Shopify order ID: find attendees associated with a specific Shopify order, when this option is available.
Remove active filter chips individually, or use Clear all filters in this panel to reset the filters. Check the result count after the list finishes loading.

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Question-answer filters

Open Answer Filters, select one or more answers for the questions you want to match, then choose Apply Filters. Use Clear All to clear the answer selections. These controls are available for dropdown, radio, and checkbox questions with predefined options.
Answer Filters panel with a registration question and Apply Filters highlighted

Choose answer values and apply them to the attendee list.

An attendee can match any selected answer within a question. If you filter on several questions, the attendee must match each question’s selection.

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Read the attendee list

Each row shows the attendee’s name and email, price, ticket type and validity, status, event date, and email/SMS delivery indicators. Click the name to open Attendee Information. Delivery indicators open the relevant communication history. The footer shows how many attendees are loaded. Use Load More Attendees when available; All attendees loaded means the current results are fully loaded.

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Change an attendee’s status

Click the attendee’s status to open Change Attendee Status. Choose a new status, decide whether to enable Notify Guest, and click Update Status. Cancel closes the dialog without changing the record. The available statuses are Attending, Checked In, Not Attending, Pending, and Waitlist. The current status is omitted from the single-attendee change menu. Notify Guest sends an email and uses the email allowance; the status can still be saved when the notification allowance is exhausted.
Change Attendee Status dialog with the status selector and Notify Guest highlighted

Review the new status and optional guest notification before updating.

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Review pending approvals

Filter to Pending and review the registration answers, ticket, and order before approving. Approval and payment are separate: inspect any unpaid balance or installment schedule before treating an order as paid. Review remaining capacity before approval. An approval can complete with an Approved over capacity warning. For scheduled payments, see Payment Installments.

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Bulk actions

Select attendee checkboxes to open the bulk toolbar. It offers Change Status, Send Tickets, Delete, and Refund. Notify Waitlist Guests appears when the selection includes waitlisted attendees. Clear the selection to close the toolbar.
Bulk toolbar with Change Status, Send Tickets, Delete, and Refund

Selecting rows reveals the bulk action toolbar.

Review each action’s dialog before confirming. Selecting the header checkbox selects the currently loaded rows, and changing filters clears the selection. A bulk status change supports up to 200 attendees at a time.
Bulk Change Status dialog with the new status and Notify All Guests controls

Bulk status changes have their own status selector and Notify All Guests option.

Delete removes mistaken or test registrations and clears their recorded financial amounts. It is not the refund workflow. For a real paid booking that needs cancellation or money returned, review the Refund or Cancel & Refund controls instead.

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Row actions

Open the three-dot menu on an attendee row:
Attendee row menu with View Attendee, View Order, Print Ticket, and Remove

The attendee row menu opens details, the linked order, printing, and removal. Personal details are concealed.

Choose Print Ticket from the row menu. In Print Ticket PDF, select Print A4 for the full-page ticket, or Print Badge when a badge design is available. If a badge has not been set up, Design Badge opens the design workflow. The Ticket PDF Design Tool link provides further customization. Cancel closes the print chooser.
Print Ticket PDF dialog with A4 Full Page and Badge circled

Choose an A4 ticket or a badge. The badge option depends on your ticket design setup.

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Remove a registration

Choose Remove and review the attendee name in Confirm Removal. Confirm only for the registration you intend to remove; declining or closing leaves it unchanged. For several registrations use the selected-row Delete action and review Confirm Bulk Deletion.
Confirm Removal dialog for one attendee

Review the attendee name before confirming removal. Identity is concealed; removal has not been submitted.

Removal is not a refund and cannot be undone from this dialog. Use refunds and cancellations for paid bookings that need money returned.

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Event-day tools

  • Add Attendee: register someone manually, including their date, ticket, status, and required answers.
  • Seating Chart: appears when seating is enabled. Review availability, select seats, and manage assignments for the correct event date. See Seating Charts.
  • Send Announcement: prepare a message for attendees and review its recipients before sending.
  • Scan Check-In: open the dashboard’s scanning tools for entry management.
  • Export: download attendee, check-in, or financial CSV data. See Export Attendee Data for the important differences between all, selected, and filtered exports.