Email Communication

Set up automated emails to keep your attendees informed at every stage of the event. You can send confirmation emails after a ticket purchase, schedule reminders, gather post-event feedback, or send a custom message anytime. All communication is handled directly inside Ticket Spot, so you can stay connected with your guests effortlessly. Let’s get started 🚀 Step 1: Select the Event you want to manage and click on the Email Communication to open all communication options for that event.

You will see four communication options, each supporting a different stage of your event’s attendee communication.

Ticket Confirmation

This email is sent automatically when someone buys a ticket for your event. You can enable it, customize the subject and message, attach ticket files, and use tokens to insert real event data into the email.

Click on the Manage button to open a settings panel for the ticket confirmation email.

In the side panel, turn on the toggle button to activate the Ticket Confirmation email for this event.

Customize the Message

You can customize the email message using tokens that automatically insert real event and attendee information. The table below explains each field.

Field	Description	Example
Property	Select the type of information you want to insert into the email (e.g., Event Title, summary).	Property selected: Event Title
Token	Auto-generated placeholder that pulls real event data into the email	`{{event_title}}`
Subject	The email subject line was sent to attendees. Supports tokens for personalization.	Your tickets for `{{event_title}}` are ready!
Email Body	The main email content. You can personalize it with tokens and custom text.	“Hi `{{first_name}}`, your ticket for `{{event_title}}` is confirmed.”

Attachment Options

You can choose to include additional ticket files with the confirmation email. These options help attendees access their tickets easily in different formats. Turn on the toggle next to each attachment you want to include.

Attachment	Description
Ticket Passes PDF	Attaches a PDF containing the attendee’s Ticket Passes. Each pass includes a unique QR code for event entry and verification.
Ticket Receipt PDF	Adds a PDF receipt that shows a detailed breakdown of the purchase, including ticket items and the total amount billed.
Apple Wallet	Includes an Apple Wallet pass so attendees can add their ticket directly to their Wallet for quick access and scanning.

Once you’re done customizing the message, click on the Save button to apply your changes.

Note: If you want to use your own email template, enable the Mailchimp integration with Ticket Spot. After connecting Mailchimp, turn on the Use Mailchimp Template toggle to apply your custom template to this email.

Preview Ticket Confirmation Email

You can also preview the email template by sending a test email.

Click the Preview button to open the test email window.

Enter your email, first name, and last name, then click the Send Test button to send the test email.

You will receive the test email in your inbox, where you can review the message and formatting.

Event Reminders

Event reminders are sent automatically to your attendees by email and SMS before the event starts. You can enable or disable each reminder and choose when it should be delivered.

Click on the Manage button to open a settings panel for the event start reminders.

You can use the toggle next to each reminder to enable or disable it at any time.

In the side panel, you’ll see two default reminders—click the + icon next to any reminder to customize its timing and message.

Enter how long before the event the reminder should be sent, and choose the unit (Minutes / Hours / Days).

Customize the Reminder Message

You can customize the reminder message using tokens that automatically insert real event and attendee information. The table below explains each field.

Field	Description	Example
Property	Select event or attendee information to insert into the reminder.	Property selected: Event Title
Token	Placeholder that automatically pulls real event data.	Copy and use `{{event_title}}` placeholder
Subject	The reminder subject line was sent to attendees.	`{{event_title}}` is starting in 1 hour
Message Body	The content of the reminder message.	“Hi `{{first_name}}`, we’re excited to see you at `{{event_title}}`.”

After updating your event reminder message, click Save to apply all changes.

Note: If you want to use your own email template, enable the Mailchimp integration with Ticket Spot. After connecting Mailchimp, turn on the Use Mailchimp Template toggle to apply your custom template to this email.

Preview Event Reminder Email

You can also preview the reminder email by sending a test email.

Click on the Preview button to open the test email window.

Enter your email, first name, and last name, then click Send Test to send the reminder preview.

You will receive the test email in your inbox, where you can review the reminder content and formatting.

Post-Event Feedback

A feedback email can be scheduled to send automatically after your event ends. This helps you collect insights from attendees and understand their experience.

Click on the Manage button to open a settings panel for Post-Event Feedback.

In the side panel, turn on the toggle button to activate the Post Event Feedback email for this event.