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Open an event’s Attendees page. Use Search attendees… to find a name or email, then click the attendee’s name. You can also choose View Attendee from the row’s three-dot menu.
Attendee Information panel with Contact Information, Questions, and Activity Log highlighted

The attendee panel connects contact details, questions, activity, and the order. Personal details are concealed.

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Contact information

The top of the panel identifies the booked event date and time. Contact Information shows the attendee’s first name, last name, email, phone, and seat label when present. Choose Edit to update the available fields, then Save. Cancel discards your edits. Editing controls depend on your role; Ticket Checker accounts cannot edit contact details.
Contact Information in edit mode, with Save highlighted and personal fields concealed

Save applies contact changes; Cancel leaves the record unchanged.

Use the event’s seating view to reserve or move a seat on a seating chart. Editing a displayed seat label is not the chart assignment workflow.

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Questions

The Questions tab shows answers collected during registration. This edits an attendee’s recorded answers; to change what future registrants are asked, edit the event’s Additional Information instead.
  1. Open Questions and review the existing responses.
  2. Choose the Edit button inside the Questions section (separate from Contact Information’s Edit).
  3. Change the supported answer fields and select Save, or Cancel to leave edit mode without submitting.
  4. Reopen the record to verify the saved answers. An empty Questions panel means there are no recorded responses to edit.
Attendee Questions in edit mode with the recorded answer and Save highlighted

Questions has its own Edit, Save, and Cancel controls. Contact details are concealed.

For waiver or terms questions, the record can also show the terms label, signed time, checkbox confirmation, entered name, and digital signature. View Content, View Link, or View Document opens the recorded terms when available. Waiver confirmations are read-only, including in edit mode. These details depend on what the question collected; an ordinary text answer does not contain signature evidence.

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Notes

Use Notes → Add Note to record internal information for your team. Enter the note and choose Save, or cancel to leave the record unchanged. Saved notes show their author and creation time. The add-note dialog requires note text. Cancel clears the draft; use its close control to leave the dialog if it remains open. Existing note cards are read-only: this panel does not offer edit or delete actions for a saved note.
Add Note dialog with an empty note field and the author concealed

Add an internal note without changing the attendee's registration answers.

Notes tab with Add Note highlighted and a saved documentation demo note

Saved notes remain with the attendee record and show an author and timestamp. Identity is concealed in this Demo example.

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Email and SMS history

Email shows a delivery overview and a timeline of recorded email activity. The overview includes total emails sent and the first send, inbox delivery, and open dates when recorded. Use the timeline to inspect individual events.
Email Overview with Email and Resend highlighted

Review delivery evidence before using Resend.

Resend opens a confirmation dialog. Check the recipient and choose Send only when you want to send another ticket confirmation. SMS provides the recorded text-message delivery overview and timeline when available. See Check Ticket Email and SMS Delivery Status for every indicator, the overview fields, failure troubleshooting, and the differences between attendee, order, and bulk confirmation actions. Communication history is read-only. Contact details, supported answers, and internal notes have separate editing controls; there is no general edit action for every tab.

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Activity log

Choose Activity Log at the top of the panel to review recorded attendee actions and updates, including timestamps and the responsible account or system where available. Choose Back to Attendee Information to return.
Attendee activity timeline and Back to Attendee Information control

Activity Log records attendee actions and updates. Names and account details are concealed.

Each entry can include an action title, details, an Updated by or Auto-applied by attribution, and a timestamp. The log is read-only and can also include communication activity. Use the Email and SMS tabs for the channel-specific summaries and timelines.

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Linked order

Choose View Order when the attendee belongs to an order. The order panel shows its ID, purchase date, status, sales and adjustments, attendees, and applicable add-ons or payment installments.
Order Information with order details, Email Tickets, and Transfer to Another Event highlighted

The order panel groups the purchase and its available actions. Identity and order number are concealed.

The order has its own actions and attendee cards. Follow the dedicated instructions for order details and add-ons, refunds and cancellations, transfers and ticket changes, and email confirmations. A Shopify-linked record can also show View Shopify Order, which opens Shopify admin and requires access to that store. For outstanding scheduled payments, see Payment Installments. For list filters, bulk actions, and status changes, see Managing Attendees.