Zapier

With Zapier integration, you can automate workflows between Ticket Spot and other applications without writing any code. It enables triggering actions such as New Attendee, which occurs when a new attendee is created, and New Ticket Order, which happens when a new ticket order is placed. Once the event is triggered, you can automate the flow, like sending a customized email through Gmail or other actions, to ensure smooth communication and streamlined operations.

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Prerequisites

Before setting up the integration, make sure you have:

• An active Ticket Spot account with access to the Integrations page.
• A Zapier account to create and manage your Zaps.

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Integration

Step 1: Open Integrations in the Ticket Spot sidebar. Step 2: Under Marketing Automation, choose Show API Key on the Zapier card. Step 3: If you do not have an active Zapier key, choose Generate Zapier API Key. Step 4: Copy and store the full key when it is first displayed. Reopening this window shows only a masked preview of an existing key; that preview cannot authenticate a new Zapier connection. If you no longer have the full key, manage your credentials in Developers → API Keys and update affected connections with the replacement key. Step 5: Open the Ticket Spot Zap page on Zapier to set up your first Zap and authenticate it using your Zapier account credentials. Step 6: In Zapier, select Ticket Spot as the app and choose a Trigger event, such as New Attendee or New Ticket Order. Step 7: Click Sign in under the Account section to start connecting your Ticket Spot account. Step 8: Paste the API key you copied from your Ticket Spot dashboard into the authentication field and click on the Yes, Continue to Ticket Spot button to complete the connection. Step 9: Click on the Continue button to proceed and test the connection. Step 10: You will see the available records pulled from Ticket Spot. Select the appropriate record (e.g., Ticket A…) and click on the Continue with selected record button to proceed with setting up the trigger event. Step 11: Once the New Ticket Order trigger event is set up, choose the action app where you want to send the data. For example, if you want to send an email, select Gmail as the app. Step 12: Select the action event you need (e.g., Create Draft, Add Label to Email, Archive Email, etc.), and sign in to your Google account to authenticate it. Step 13: After setting up all the details, click on the Continue button to configure the next steps. Step 14: To create a draft email, ensure that you complete at least one of the following fields: To, Cc, or Bcc. You can also add other details such as Subject, From, Body, and more. Here’s a breakdown of the fields you’ll configure: Step 15: Test your Zap by confirming that the data from Ticket Spot triggers the desired action (e.g., creating a draft email in Gmail), then click Publish to activate the Zap and automate the workflow.

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Trigger the Action: Ticket Purchase

As we’ve set up, when a new ticket is purchased, the trigger event activates, and the corresponding action (e.g., creating a draft email) will occur.

• Ticket Purchase: When a user buys a ticket, it triggers the Zap.
• Action: A draft email is created in Gmail for review; a Create Draft action does not send it.

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View the Draft Email in Gmail

After triggering the Zap, open Gmail and check for the draft email. You’ll see that the draft email was automatically created after a new ticket purchase in Ticket Spot. Your Zap is fully set up and tested successfully; the workflow will run automatically each time a ticket is purchased.